Claims Manager

The Claims Manager is responsible for overseeing and administering all insurance claims on a national level for several operating subsidiaries, to include general liability, workers' compensation, auto liability, and property claims. This role serves as the primary liaison between the company, insurance carriers, third-party administrators, and outside counsel to ensure timely resolution of claims while minimizing financial exposure and protecting company interests. The Claims Manager will also drive loss prevention initiatives and support risk mitigation strategies across the business’s nationwide operations.

Essential Duties And Responsibilities

• Manage the full lifecycle of insurance claims, including general liability, workers' compensation, auto liability, and property claims, from initial report through resolution or closure.
• Serve as the primary point of contact with insurance carriers, third-party administrators (TPAs), and adjusters to ensure claims are handled efficiently and in accordance with policy terms.
• Collaborate with business units to make sure TPA and/or insurance company assigned adjusters get all the documentation & information they need to effectively and efficiently manage and adjust claims, negotiate settlements, and resolve disputes.
• Investigate and evaluate claims to determine liability exposure, reserve adequacy, and settlement recommendations; escalate high-exposure matters to senior leadership as appropriate.
• Coordinate with outside counsel on litigated claims, including monitoring case progress.
• Develop and maintain claims documentation standards, ensuring accurate and complete records in the claims management system for audit, reporting, and regulatory compliance purposes.
• Prepare and present regular claims reports and analytics to senior management, including loss runs, trending data, reserve summaries, and key performance metrics.
• Partner with the safety team to manage claims and assist in identifying opportunities for claims risk mitigation and loss prevention across all operating subsidiaries.
• Ensure compliance with state-specific workers' compensation regulations and reporting requirements across all operational jurisdictions.
• Support the annual insurance renewal process by compiling loss data, responding to underwriter inquiries, and participating in carrier meetings as needed.
• Assist in collecting, compiling, and submitting renewal information and renewal applications to insurance broker for all policy renewals.
• Assist with subrogation recovery efforts and coordinate with carriers to maximize recoveries on applicable claims.
• Stay current on industry trends, regulatory changes, and best practices in claims management within the construction and electrical contracting sectors.

Specific Qualifications

Required Qualifications

Education

• Bachelor's degree preferred but not required, in Risk Management, Business Administration, Insurance, or a related field.

Experience

• Minimum of 7-10 years of progressive experience in claims management, with a focus on workers' compensation and general liability claims.
• Demonstrated experience managing claims in a construction, preferably with subcontractors within commercial, industrial and residential electrical contracting, and/or industrial services environment.
• Experience coordinating with outside counsel on litigated matters.
• Proven track record of managing claims across multiple states and jurisdictions with varying regulatory requirements.

Preferred Qualifications

• Experience with self-insured or high-deductible insurance programs.
• Experience with captive insurance arrangements.
• Familiarity with OSHA regulations, safety compliance, and workplace injury prevention programs.
• Prior experience in a multi-subsidiary or decentralized corporate structure.
• Knowledge of subrogation processes and recovery strategies.
• Experience supporting insurance renewal and underwriting processes.
• Experience with longshoremen’s coverage and claims.
• One or more of the following certifications:
• Chartered Property Casualty Underwriter (CPCU)
• Associate in Insurance (AINS)
• Associate in Risk Management (ARM)
• Certified Risk Manager (CRM)
• Associate in Claims (AIC)

Key Competencies And Skills

• Analytical Thinking: Ability to evaluate complex claims, assess liability exposure, and make sound recommendations based on available facts and data.
• Attention to Detail: Strong organizational skills with a commitment to accuracy in documentation, reporting, and compliance matters.
• Communication: Excellent written and verbal communication skills, with the ability to convey complex claims issues clearly to internal stakeholders, carriers, and legal counsel.
• Negotiation: Skilled in negotiating claim settlements and managing discussions with adjusters, claimants, and attorneys to achieve favorable outcomes.
• Judgment and Decision-Making: Ability to exercise sound judgment in high-pressure situations, balancing business objectives with legal and financial considerations.
• Collaboration: Proven ability to work cross-functionally with Safety, HR, Legal, Operations, and Finance teams to drive claims resolution.
• Time Management: Capacity to manage a high volume of claims and competing priorities while meeting deadlines and service expectations.
• Adaptability: Comfortable navigating a fast-paced, multi-state environment with evolving regulatory requirements and business needs.
• Integrity: Demonstrated commitment to ethical conduct, confidentiality, and compliance with company policies and legal standards.
• Business Acumen: Understanding of how claims outcomes impact overall business performance, insurance costs, and operational risk.

Company Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One - and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

Additional Data

PLEASE NO AGENCY CALLS.

NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

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Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

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