Sales Leader/Key Holder

Front Desk Lead – Join the Waxxpot Team and Make Every Moment Shine! Are you a natural leader with exceptional attention to detail, outstanding sales skills, and a passion for organization and teamwork? Do you thrive in a fast-paced environment, enjoy engaging with people, and have a strong commitment to cleanliness and efficiency? Are you driven by KPIs, motivated by hitting measurable goals, and confident in structuring your day for sales success? If so, we’d love to meet you! As a Front Desk Lead at Waxxpot, you will play a key role in ensuring smooth daily operations, supporting the Store Manager, and setting the standard for guest service excellence. You’ll be responsible for leading front desk operations, driving sales performance, and fostering a positive, professional, and well-organized environment. We are seeking a self-starter who understands how to use KPIs, daily routines, and consistent execution to achieve and exceed goals.

What We Seek

Strong leadership and organizational skills
Excellent attention to detail and ability to follow established systems
Proven sales experience with a track record of achieving and exceeding KPIs and performance goals
A strong understanding of sales metrics, rebooking targets, membership goals, and product conversion rates
A self-starter who can structure day-to-day tasks to drive results
Outstanding customer service skills with a natural ability to engage guests
Outstanding communication skills, both verbal and written
Ability to multitask and stay composed in a fast-paced setting
A team-oriented mindset, working closely with the Store Manager to ensure operational success
A passion for cleanliness and maintaining a well-presented workspace
A positive, upbeat demeanor and the ability to motivate and inspire others
Ability to provide constructive feedback and support team development
Openness to learning and adapting to new processes
Availability to work flexible shifts, including weekends

What We Offer

Competitive compensation
Leadership and sales training
Discounts on retail products and waxing services
Medical, dental, vision, and life insurance options (for full-time positions)
Career advancement opportunities
A supportive, team-driven culture
A clean, professional, and well-maintained work environment

Responsibilities

Oversee front desk operations, ensuring efficiency and high service standards
Greet and assist guests, creating a welcoming and professional atmosphere
Lead by example in sales, achieving and surpassing sales goals and daily KPIs
Support store leadership in hiring, training, and coaching front desk staff
Maintain accurate scheduling and appointment management
Uphold Waxxpot’s cleanliness and operational standards
Handle guest concerns and resolve issues with professionalism
Utilize Microsoft Office and Google Suite for administrative tasks
Monitor inventory levels and ensure front desk supplies are stocked
Assist in executing promotional and membership sales initiatives

FRONT DESK LEAD EXPECTATIONS

1. Ensuring Proper Flow of Appointments & Studio Operations

Monitor and manage daily schedules to maintain smooth client flow.
Call clients who are past their appointment times to confirm or reschedule.
Ensure waxers follow proper greeting and client handoff procedures between front desk and treatment rooms.
Be proactive in managing late arrivals, cancellations, and rebooking opportunities.

2. Fostering a Positive Environment for Clients

Create a welcoming and upbeat atmosphere that reflects the Waxxpot brand.
Engage guests appropriately and ensure front desk conversations remain professional and positive.
Manage sales goals and assist waxers in reaching theirs by:
Sharing product knowledge with clients.
Informing guests about current promotions or packages.
Suggesting add-on services (and if not possible this visit, offering them for next time).

3. Upholding Waxxpot Standards

Lead by example in professionalism, cleanliness, and client care.
Ensure all waxers are upholding Waxxpot policies and service standards.
Address any concerns or deviations promptly and respectfully to maintain consistency and quality.

As Front Desk Lead, you will be an integral part of the Waxxpot experience, ensuring guests receive top-tier service while supporting the team in achieving operational excellence. If you’re ready to step into a leadership role and help shape the future of Waxxpot, apply today!

Job Types: Full-time, Part-time

Pay: $16.00 - $18.50 per hour

Benefits

Dental insurance
Employee discount
Health insurance
Vision insurance

Experience

Sales: 3 years (Required)

Shift availability

Day Shift (Preferred)
Night Shift (Preferred)

Ability to Commute

Houston, TX 77007 (Required)