Director, Local Sales Colleague Experience and Change Management

Sysco is a Multibillion-dollar E-commerce , B to B food service business and the global leader in selling, marketing, and supplying food products to restaurants, businesses, health care locations, education, travel and food service management around the world. We do business in over 90 countries internationally and this role will bring customer centric solutions to the markets for Sysco.

Our Purpose is to connect the world to share food and care for one another. We define our mission at Sysco as delivering success for our customers through leading product, service, and people. Our products help the foodservice operators, restaurant owners and chefs of America deliver culinary innovation for millions of America’s consumers every day.

Sysco is on a mission to deliver exceptional customer experience and profitability growth acceleration. The Director, Local Sales Change Management and Activation will serve as a key leader and bridge between GSC and the Field- reporting to the Senior Director Local Sales Colleague and Customer Experience - responsible for improving local sales colleague & customer experience through cross functional collaboration and translating GSC strategies to the field across the North America Local Sales function – US Broadline, Canada and Specialty. This role will ensure field readiness (in part by implementing Sysco’s change management framework) to enable excellence in execution for all initiatives across the Field Organization. This role will also collect feedback from the Field and assist with execution against process improvement planning.

KEY RESPONSIBILITIES

• Support the build of vision and strategy for Colleague and Customer Experience by driving refreshed sales team time studies, Day in the Life assessment, collection of Field Feedback and application of NPS results and verbatims. Designs focus groups on deployments that aren’t reaching their business case objectives to identify the gap and create a solution. Leads VP and Vested Torch Bearer/Pacesetter Councils tasked with making adjustments to BAU and initiative activities to improve performance in profitable local sales growth. Organizes the sales-facing topics for the roundtables within the Region Business Reviews and Sales Deep Dives, then prioritizes the actions and socializes them to all necessary stakeholders for the actions to occur; also, maintains the ongoing status of the related actions and works with Sales Communication Leader to communicate progress against them.
• Insert Critical Field Feedback into GSC Initiative Design- Collects feedback from DSSO’s, synthesizes it and proactively identifies opportunities to improve strategic initiatives by infusing critical feedback to center-led teams and work with Snr Director, Sales Prioritization
• Implement Sysco’s change management framework- This role will help govern and implement change management plans that enable the field to implement changes by minimizing business disruption, reducing resistance, maximizing colleague engagement, and driving faster adoption of the changes to deliver intended results. Executes project-based change deliverables, including visioning, stakeholder engagement, change risk, readiness assessment, communications, organizational impact analyses, alignment and transition, and sustainability.
• Lead Standardized Process for Translating GSC Strategies to the Field -Facilitate readiness for field execution against center-led strategies, tailor it for the market/regions, and strategize with other sales leaders on how to effectively execute it to achieve the regional financial plans.
• Leads Readiness Process Execution for the Field: Collaborates with the ATC Leader to coordinate the execution of Readiness of all initiatives according to ATC standard practices.
• Partner with Market Leadership on Initiative Deployment: Ensure successful deployment and maintenance of initiatives tailored to unique regional circumstances such as competition, AG opportunities, and resourcing
• Driving Results: Ensures sustainability of initiatives with specific follow-up action plans, including post-initiative measurement and assessment. Tracks adoption of changes and addresses resistance and performance gaps to drive desired outcomes
• Ensure success of Sales-facing initiatives Standardize the execution of an enterprise-wide Local Sales Experience roadmap, elevating our go to market strategy, sales colleague and customer experience journey.
• Collaborate on Sales-facing Process Improvement- Leveraging the field feedback that you facilitated, serve up recommendations for process improvement for prioritization to Local Sales Leader and other Senior Leaders, and collaborate with Field Process Improvement on designing the detailed process improvement plans.

Skills and Qualifications

• Minimum: Bachelor's degree in a related field or 10 years of sales experience, and 5+ years leading a B2B sales team in a professional sales environment or equivalent experience, with demonstrated success in sales planning, performance management, and insights-driven strategy
• Demonstrated ability to partner with senior leaders to develop unified sales strategies
• Strong financial acumen and ability to properly plan and execute business plans
• Embraces change and champions GSC initiatives
• Demonstrated ability to coach and mentor peers and other colleagues
• Demonstrated ability to apply business financial knowledge to support growth and to provide meaningful analytics
• Strong interpersonal skills and ability to work with and influence a variety of key stakeholders
• Strong communication skills; ability to effectively communicate with internal and external teams
• Ability to learn the use of CRM tools
• Proficient in Microsoft Applications Suite (Word, Excel, PowerPoint, Outlook)
• Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time
• Business and restaurant operations acumen
• Demonstrated skills in the area of consultative selling, networking, and negotiations

KEY PERFORMANCE INDICATORS (KPIs)

• Improved Sales Outcomes (volume and rate)
• Speed and success rate of enterprise-wide initiative deployments
• Independent Market Share Growth
• Customer and Colleague satisfaction score improvement (internal Net Promoter Score (NPS) or pulse surveys)
• Cost savings or value creation tied to continuous improvement initiatives
• Alignment of Field with GSC deployments and vice versa