Plastic Surgery Sales Coordinator

Seasoned Patient Care Coordinator – Sales-Focused | Aesthetic Experience Preferred

Houston, TX (Greater Houston Heights)

Full-Time | On-Site

We are a boutique plastic surgery practice and luxury medspa in Greater Houston Heights. We pride ourselves on delivering highly personalized care and results-driven treatments—both surgical and noninvasive—that help our patients look and feel their best.

We are currently seeking a seasoned sales professional with a background in aesthetics or wellness to expand our team as a Patient Care Coordinator (PCC). This role is perfect for someone passionate about helping patients make transformative decisions while meeting ambitious sales goals.

This is a sales-oriented position requiring advanced communication skills, deep understanding of cosmetic procedures, and the ability to confidently guide patients through the treatment and surgical decision-making process.

About the Role

As our Patient Care Coordinator, you are the heartbeat of the patient journey—from first consult to surgery or treatment completion. You will serve as both advisor and advocate, helping guide patients through decision-making while building trust and confidence in our services and team. You’ll be expected to bring strong sales acumen, aesthetic industry knowledge, and the emotional intelligence to support patients through life-changing experiences.

Key Responsibilities

Convert leads into consultations and consultations into surgical or treatment bookings
Respond promptly (even after hours) and professionally to all patient inquiries (calls, DMs, emails)
Document patient interactions in EMR and CRM
Deliver clear, confident explanations of procedures, packages, and pricing
Support the provider during consultations and present treatment plans to patients
Follow up persistently and compassionately to close the sale
Collect payments and ensure all consents and forms are completed accurately
Stay updated on our latest procedures, techniques, promotions, and devices
Support our front-office team and providers with a seamless, white-glove experience
Keep track of metrics on a weekly basis

Ideal Candidate

3+ years of sales or patient coordination experience in aesthetics, cosmetic surgery, wellness, or medical sales
Track record of exceeding conversion goals or KPIs in a consultative sales environment
Excellent communication and emotional intelligence—warm, professional, and polished
Proactive, self-motivated, and comfortable working with high-end clientele and their schedules
Detail-oriented and tech-savvy with CRM/EMR experience
Comfortable adapting in a fast-paced, multitasking environment
Able to maintain absolute confidentiality and discretion

Why Join Us?

Work with a passionate, supportive, and talented team
Help patients achieve meaningful transformations every day
Be part of a growing luxury brand in the Houston aesthetics space
Competitive pay, performance-based incentives, and growth potential

Job Type: Full-time

Pay: From $20.00 per hour

Benefits

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Experience

Plastic surgery: 2 years (Required)
Sales: 2 years (Required)
Customer relationship management: 2 years (Required)