Customer Services Representative

We are seeking a Customer Services Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Handle customer complaints and resolve issues with empathy and efficiency.
• Perform data entry tasks accurately to maintain up-to-date customer records.
• Conduct outbound calls as necessary for follow-ups or promotional purposes.
• Collaborate with team members to improve service processes and enhance customer experience.
• Utilize Microsoft Office tools for documentation and reporting purposes.
• Maintain a high level of professionalism and phone etiquette during all interactions.

​Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills