Sales Development

This cold-calling marketing role involves proactively contacting prospects and customers by phone and written communication to promote products, answer inquiries, and guide them through the purchasing process. Representatives record interactions in Salesforce CRM, track leads, identify customer needs, recommend solutions, and facilitate sales or refer prospects to the appropriate sales team. They may also coordinate with internal teams to support order fulfillment and ensure customer satisfaction.

Position Responsibilities

Prospect, contact, and qualify businesses, users, industry partners, and decision makers in your market
Make outbound cold calls and respond to inbound inquiries to promote products or services
Handle customer objections and provide solutions to close sales effectively
Conduct market research on end-user, reseller, and distribution partners
Identify customer needs and recommend appropriate solutions or products
Achieve or exceed daily and monthly sales targets
Build and maintain positive customer relationships through excellent communication and follow-up
Accurately record customer interactions, sales activities, and lead information in Salesforce or other CRM systems
Collaborate with sales team members and other departments to ensure smooth order processing and customer satisfaction
Maintain product knowledge and stay updated on promotions, policies, and competitor offerings
Provide feedback to management on customer trends, objections, and opportunities for improvement
Manage time efficiently to maximize call volume and quality
Cold call to locate independent service companies
Contact distributors to gather end-user information
Assist lead in call log totals monthly
Main point of contact for independent servicers/end user requiring complex recall work
Perform additional projects/duties to support ongoing business needs.

Nature & Scope

Work within well-defined instructions
Work under close supervision to perform assigned tasks

Knowledge & Skills

Excellent customer service skills; interpersonal skills with ability to diffuse negative situations
Communication & Collaboration with team members and customers – ability to communicate ideas to instruct, inform, persuade, or motivate co-workers
Digital skills: Technology, Media & the Internet - MS Office proficiency with Outlook, Word, Excel, Access, PowerPoint and skills with word processing, data management and presentations
High level of attention to detail and accuracy
Proficient in using CRM systems; Salesforce experience required
Critical Thinking & Problem Solving - inductive and deductive reasoning, analysis and interpretation to generate possible solutions and responses to problems
Effective organizational and time management skills
Ability to interpret and follow work instructions and company policies and procedures
Ability to apply good judgment, strong work ethic, and integrity on the job.

Experience

3-5 year's experience in an office environment in sales and/or customer service roles

Education/Certification

High School Diploma/GED

Job Type: Full-time

Pay: $21.00 per hour