Lifeline Specialist

Summary

Cadence Bank is looking for a Lifeline Specialist who will act as an internal support unit to our employees. This position requires a strong candidate who has a solid understanding of our systems and processes. Our goal is to advise employees on the best way to handle a customer request to ensure policies and procedures are met while delivering an excellent customer experience.

• This position can sit on site anywhere in the Cadence Bank footprint AL, AR, FL, GA, LA, MS, MO, OK, TN, TX, IL***

Essential Job Duties

• Handles all call and email requests from our Cadence Bank employees across all internal departments and Lines of Business.
• Identifies and reports gaps in processes, policies and procedures to management.
• Recommends system changes when new products are implemented and gaps are identified.
• Works as a liaison between the employees and internal departments to streamline information.
• Provides feedback to management on ways to improve efficiencies, training and procedures.
• Reviews Legal documentation for POA, Estate and Trust accounts before the branch originates the account.
• Approves Cash shipment requests for all of Retail.
• Skill and ability to solve problems and make sound decisions based upon set procedures.
• Ability to comprehend and communicate bank products, services, rules, fees and disclosures.
• Manages outstanding issues to ensure a timely resolution.
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Identifies and escalates unique situations or issues that do not fall within set procedures and guidelines.

Minimum Qualifications

• High School diploma required and some college preferred.
• Management experience preferred.
• Strong computer skills.
• Strong customer Focus.
• Multi-tasking skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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