Customer Service Agent - Houston

Abacus is currently seeking a Customer Service Representative (on-site) to join our team comprised of creative and energetic employees, who are dedicated to delivering high quality customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts.

This is a position that offers growth opportunities within the company. We provide comprehensive training and support to help you succeed in your role as a Customer Service Agent.

Schedule

Saturday - Wednesday 10am-7pm (Thursday and Friday off)

What's in it For Me?

• Market Value Compensation - $20-$22/hr
• Health Insurance
• 401K Retirement Plan with company match up to 30%
• Employee discount
• Paid Time Off
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What Will I Do?

• Successfully handle high volume inbound customer service calls
• Making/handling high volume of outbound calls
• Receive and record completed work orders from field technicians
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable

Do I have What it Takes?

• High School Diploma or GED preferred
• Previous ustomer service experience preferred, but not required
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus.
• Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
• Ability to commute/relocate to Houston, TX, 77032

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.