Omnichannel Communications Product Manager

A company is looking for a Product Manager III, Omnichannel Customer Communications.

Key Responsibilities

Define standards for message orchestration and communication architecture across various channels to ensure consistency and relevance

Continuously evaluate customer experiences across channels and lead optimization efforts through A / B testing and segmentation strategies

Establish governance frameworks for message usage and collaborate across teams to create a unified communications strategy

Required Qualifications

4+ years of experience in product management or related digital roles

Undergraduate degree required; advanced degree is a plus

Strong understanding of omnichannel communication ecosystems and customer engagement technologies

Demonstrated ability to measure communication performance and apply data-driven insights

Exceptional cross-functional collaboration skills with the ability to influence stakeholders