Front Desk Operations Coordinator II

Department: Student Accessibility Center

Salary: 18.32-20.60

Internal Applicants Only

Coordinates and provides senior-level administrative support to an ongoing program at the University.

1. Coordinates program to ensure that implementation and prescribed activities are carried out in accordance with specified objectives.

2. Participates in planning and develops methods for program implementation and administration, coordinates program activities and processes.

3. Reviews program records and reports of activities.

4. Recommends modifications to methods or procedures as required.

5. Prepares recurring and ad hoc program reports for management use.

6. Assists in preparing reports, proposals, manuals, and other documentation as required for the program.

7. Participates in budget planning and is responsible for controlling expenditures in accordance with budget allocations for the program.

8. Conducts formal training or gives instruction regarding program policies and procedures.

9. Interacts with faculty, staff and students to promote the goals and objectives of the program. 10. Develops and maintains database on research studies, policy issues, etc.

11. Performs other job-related duties as required.

MQ: Education: Requires the ability and knowledge for analysis and interpretation of procedures, policies and practices attainable through specific education and/or training programs in a specialty or technical field. Advanced vocational or electronic skills or a basic knowledge of a professional field is required. An Associate's degree or certification/licensing in a technical specialty program of over 18 months and up to 3 years duration are characteristic of this field. Experience: Requires a minimum of one (1) year of directly job-related experience.

Front Desk Operations Oversight

• Coordinate and oversee daily front desk activities to ensure efficient office operations and service delivery.
• Develop and maintain front desk procedures, schedules, and workflow processes.
• Monitor reception coverage and ensure prompt response to in-person, telephone, email, and virtual inquiries.
• Maintain accurate records, forms, supplies, and operational resources necessary for front desk functions.

Information and Referral Services

• Serve as a primary point of contact for students, parents, faculty, staff, and community members.
• Provide accurate information regarding Dart Center services, accommodations processes, policies, and university resources.
• Assess inquiries and direct individuals to appropriate campus offices, programs, or personnel.
• Ensure consistent, welcoming, and inclusive customer service experiences.

Alternative Testing Support

• Assist with coordination of alternative testing operations and exam logistics.
• Support scheduling, tracking, and communication processes related to accommodated testing.
• Help maintain testing records and ensure procedural compliance.
• Provide operational support during peak testing periods and special testing events.

Customer Service and Student Support

• Model exceptional customer service and professionalism in all interactions.
• Address routine concerns, questions, and service issues while escalating complex matters appropriately.
• Promote a student-centered and accessible environment that reflects the mission of the Dart Center.
• Identify opportunities to improve service quality, responsiveness, and operational efficiency.

Event Planning and Program Coordination

• Assist with planning and coordinating outreach events, trainings, workshops, orientations, and special programs.
• Support event logistics including scheduling, reservations, registration, materials preparation, and participant communication.
• Coordinate event-day operations and assist with setup, execution, and follow-up activities.
• Track event participation and assist with assessment and reporting efforts.

Student Employee Supervision

• Recruit, train, schedule, and supervise student workers assigned to front desk operations.
• Provide ongoing coaching, feedback, and performance expectations for student employees.
• Monitor staffing coverage and approve work schedules as appropriate.
• Assist with onboarding, training documentation, and operational cross-training activities.

Administrative and Operational Support

• Prepare reports, maintain databases, and support departmental record keeping activities.
• Assist with purchasing, inventory management, and office resource coordination as assigned.
• Support departmental initiatives, special projects, assessment activities, and strategic priorities.
• Perform other duties as assigned to support the mission and operations of the Dart Center.
• Department is willing to accept education in lieu of experience.
• Department is willing to accept experience in lieu of education.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.