HVAC Service Technician

Job Description Job Description

Started in 1965, John Moore Services is a well-established and well-respected fixture in the Houston Home Services marketplace. Family-owned and operated, our focus and our success begins with our people. John Moore is dedicated to its employees, providing a work environment that encourages learning, personal and professional growth. John Moore maintains a state of the art facility, great tools and vehicles, excellent benefits, and great pay along with managers who care about your future.

Essential Functions & Responsibilities

• Performing repairs and maintenance on a variety of equipment including refrigeration, air conditioning electric motors, heating units, heat pumps and hermetic compressors;
• Achieve monthly sales goals set by the manager(s).
• Install, maintain and repair heating, ventilation, and air conditioning (HVAC) units for residential customers; diagnose and repair of electronic, mechanical and electrical components of these systems.
• Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customers.
• Maintain proper stock, parts, tools, and safety equipment in the vehicle.
• Understand company pricing and generate appropriate customer invoices, obtain customers signature at the completion of the job; process electronic credit card payments; obtain and input accurate customer contact information including address, phone number(s) and email addresses.
• Accurately document all installed equipment upon arrival: make, model, serial number, necessary test measurements, and take pictures as necessary.
• Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer's recommendations; clearly & professionally communicate to the customer what the current issues are and explain what is necessary to correct them.
• Actively participate in company provided training opportunities to stay informed on current industry technologies.
• Identify and report to the HVAC manager potential opportunities for additional business and maintain a set close rate.

Requirements

• 2+ years of experience
• Occupied Residential Installation experience referred installing HVAC systems
• Must be registered with the State of Texas through TDLR
• Must possess EPA card Type II or above
• Good sales abilities
• Valid Texas Driver's License with a good driving record (No DUIs for the past 5 years)
• Clean criminal record - no felonies on your criminal background report for the past 7 years
• Exceptional communication and troubleshooting skills
• Able to lift 75+ pounds

Benefits

We invest in the whole you - your health, your family, and your future. When you join us, you're not just getting a job - you're gaining a benefits package designed to support you at every stage of life.

• Medical Insurance: Comprehensive medical coverage with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA.
• Dental Insurance: Dental coverage with low weekly premiums.
• Vision Insurance: Vision coverage with low weekly premiums.
• Basic Life and AD&D Insurance: Company-paid basic Life and AD&D insurance.
• Long-Term Disability: Company-paid Basic Long-Term Disability coverage.
• Short-Term Disability: Optional Voluntary Short-Term Disability coverage.
• Additional Life Insurance: Optional additional life insurance coverage available.
• Retirement Plan: Traditional 401(k) and Roth 401(k) options with company match!
• Supplemental Health Plans: Including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot - an exclusive employee discount program.
• PTO and Paid Holidays Available