Inside Sales Representative (Remote)

Inside Sales Representative – Home Matters Caregiving (Remote)

WHO WE ARE

At Home Matters Caregiving, we’re redefining what senior care can be. Led by a team with deep experience building and scaling businesses — including taking a technology startup public on the Nasdaq — we bring forward-thinking innovation to a timeless mission: helping people thrive wherever they call home.

We blend high-touch care with cutting-edge technology, creating a forward-thinking culture in an industry ready for transformation.

Mission-driven individuals who are curious, empathetic, and high-energy can build meaningful, fast-growing careers here, surrounded by a team that’s passionate about making a real difference.

ABOUT THE ROLE

This is not your typical inside sales role. Our Inside Sales Representatives are the first voice families hear when they reach out for help — and the trusted guides who set them on the path to care. You’ll manage warm, inbound leads from families actively seeking support, gathering detailed insights about their loved one’s needs, preferences, and challenges.

Your role is to build rapport quickly, offer clarity in a time of uncertainty, and schedule in-home assessments conducted by our field-based Business Development Managers. It’s a vital part of our mission, and you’ll have a clear, proven process to follow — with the freedom to make every conversation personal, empathetic, and impactful.

This is a full-time, remote position where you’ll spend the majority of your day on the phone connecting with wonderful people needing help.

SUCCESS IN THIS ROLE REQUIRES

• Building immediate trust during initial phone conversations
• Relentlessly follow up with families to guide them toward scheduling an assessment
• Managing your pipeline with precision and urgency
• Communicating clearly and effectively with families and internal teams
• Staying organized, responsive, and empathetic throughout the sales process

WHO YOU ARE

A Curious Self-Starter: You figure things out, ask great questions, and don’t wait to be told.

An Empathetic Connector: You build rapport quickly, even over the phone, and know how to make people feel seen and heard.

A Strong Communicator: You explain complex ideas simply, listen actively, and know how to guide people with confidence.

Tech-Savvy: Comfortable with using technology, navigating CRMs, and eager to adopt new AI tools.

Energetic and Persistent: Excited to connect with families, stay organized, and follow up without missing a beat.

Mission-Driven: You want a meaningful career, not just a job.

RESPONSIBILITIES

• Manage warm, inbound leads from families seeking care
• Conduct compassionate, comprehensive discovery calls to gather family needs, preferences, and challenges
• Schedule in-home assessments with our field-based Business Development Managers
• Diligently follow up with families via phone, text, and email
• Manage your pipeline through HubSpot and internal systems
• Collaborate with Business Development Managers and Leadership for seamless client experiences

REQUIREMENTS

• 2+ years of phone-based inside sales, customer service, or client-facing experience (preferred)
• Exceptional verbal communication skills and emotional intelligence
• Proficiency with technology — HubSpot, Slack, G-Suite
• Monday–Sunday schedule with flexibility to accommodate family needs
• Healthcare experience is a plus, but not required — we train the right person

WORKING ENVIRONMENT

• Fully remote — work from home
• On the phone for the majority of your shift
• Fast-paced, mission-driven team environment

COMPENSATION

• Base salary + bonus structure based on scheduled assessments and conversions
• Benefits: Health Insurance, Paid Time Off
• We set you up for success with the systems, scripts, and training you need to thrive

? Final Note

If you're a high-energy, mission-driven professional ready to make a meaningful impact and grow with a forward-thinking organization, we would love to meet you.