Housekeeping Supervisor (Saint Augustine)

Organization- Hotel Saint Augustine, Bunkhouse Hotels

Summary

The Opportunity

Housekeeping is seeking an enthusiastic Housekeep ing Supervisor to join our team. In this role, you will be collaborating closely with the Hotel Saint Augustine operations team. You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.

Who We Are

At the center of the Montrose district sits Hotel Saint Augustine, located across from the Menil Collection campus near the Menil Drawing Institute. It is home to 71 hotel rooms and suites, a restaurant, a small event space, an intimate lobby bar and a cloistered circular courtyard pool. The property takes inspiration from the spirit of the museum collection and of Houston itself—a duality of old world and new, a rich diversity and a forward-thinking sensibility.

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

The Role

The Housekeeping Supervisor is responsible for the implementation and execution of daily housekeeping operations, including but not limited to organizing colleagues’ duties, managing schedules, inspecting guest rooms, and creating and maintaining operational checklists. This role also handles guest concerns, provides training, coaching, and development to housekeeping colleagues, and performs other duties as assigned.

Our colleagues work in an environment that demands exceptional performance yet reap great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you!

Key Responsibilities

• Supervise and direct Room Attendants, Housepersons, Public Area Attendants, and Housekeeping Inspectors to ensure departmental standards are consistently achieved.
• Conduct inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with hotel cleanliness, safety, and presentation standards.
• Assign and adjust daily workloads based on occupancy levels, arrivals, departures, stayovers, VIPs, and operational priorities.
• Monitor room status and coordinate with Front Office and Engineering to ensure timely room availability and prompt resolution of maintenance concerns.
• Train, coach, and develop team members through ongoing feedback, performance management, and hands-on support.
• Ensure service standards are maintained by identifying deficiencies, implementing corrective actions, and following up on improvement plans.
• Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.
• Monitor employee productivity, attendance, and overall performance to maximize operational efficiency and accountability.
• Enforce company policies, safety procedures, sanitation guidelines, and OSHA standards.
• Support daily operations by assisting with room inspections, public area inspections, and housekeeping tasks as business needs require.
• Lead daily shift briefings and communicate operational priorities, occupancy levels, VIP arrivals, and service expectations.
• Collaborate with other hotel departments to ensure a seamless and exceptional guest experience.
• Perform other duties as assigned by the Director of Housekeeping.

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Experience Required

• High school diploma or GED.
• A genuine commitment to providing excellent service in a fast‑paced environment.
• Strong verbal and written communication skills.
• Must be able to perform the essential physical functions of the position, with or without reasonable accommodation (e.g., lifting/pushing/pulling up to 50 pounds; standing and walking for extended periods; bending, reaching, and other physical movements as required).
• Flexible schedule, including availability for AM/PM shifts, weekends, and holidays.

Experience Preferred

• Bilingual in English and Spanish preferred.
• Two (2) years of related experience in the hospitality or service industry preferred.
• One (1) year of previous supervisory experience preferred.

We welcome you

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.